Refund Policy
Welcome to Houus.com. This Refund Policy explains the conditions under which refunds may be issued for purchases made through our platform.
Houus.com operates as an online marketplace connecting buyers and sellers of container houses and modular homes. Because products are listed by independent sellers, refund terms may vary depending on the seller.
1. Marketplace Role
Houus.com acts as a platform connecting buyers and sellers. Most products listed on the website are sold directly by third-party sellers.
Therefore:
- Refund decisions are primarily determined by the individual seller’s policy
- Houus.com may assist in dispute resolution but does not guarantee refunds
2. Refund Eligibility
Refunds may be considered under the following conditions:
Order Cancellation
A buyer may request cancellation if:
- The order has not yet been manufactured or shipped
- The seller agrees to the cancellation request
If approved, the refund will be processed according to the seller’s policy.
Product Not Delivered
Refunds may be issued if:
- The seller fails to deliver the container house within the agreed timeline
- The seller confirms inability to fulfill the order
Incorrect Product
Refund requests may be accepted if:
- The delivered product is significantly different from the listing description
- Major agreed specifications were not met
Damaged Product
If the container house arrives damaged due to shipping or handling, the buyer must:
- Notify the seller within 48 hours of delivery
- Provide photos or evidence of damage
The seller may offer repair, replacement, or partial refund.
3. Non-Refundable Situations
Refunds may not be issued in the following situations:
- Custom-built or made-to-order container homes
- Buyer changes mind after manufacturing begins
- Minor design differences that do not affect functionality
- Delays caused by site preparation, local permits, or buyer requirements
4. Refund Process
To request a refund, buyers must:
- Contact the seller directly through the platform
- Provide order details and reason for refund
- Submit supporting documents or photos if required
If the issue cannot be resolved, Houus.com may review the case and assist with mediation.
5. Refund Processing Time
If a refund is approved:
- Processing may take 5–15 business days depending on the payment method
- Refunds will be issued using the original payment method
6. Shipping Costs
Shipping and transportation costs are generally non-refundable unless the seller agrees otherwise or the issue is caused by the seller.
7. Dispute Resolution
If a disagreement occurs between buyer and seller:
- Both parties should attempt to resolve the issue directly
- Houus.com may assist in mediation
- Final resolution may follow applicable laws and regulations
